FAQs

  • Yes, our automatic pool covers exceed the ASTM standard for a safety cover. Unlike manual covers, automatic pool covers can be easily closed in a matter of seconds, allowing your pool to be quickly covered when not in use.

  • It’s always best to ask your pool professional what would be the best option for your particular pool setup. We neither recommend nor discourage using your automatic pool cover as a winter cover. Choosing to use your automatic pool cover as a winter cover is a matter of personal preference.

    If you do choose to use your automatic pool cover throughout the winter season, following the guidelines below will help prevent any damage to your motor or cover fabric and ensure that your system is running smoothly when it comes time to open your pool for swimming season.

    Maintaining Proper Water Level

    When using your auto cover as a winter cover, the proper water level must be maintained throughout the entire winter season. The pool water supports the weight of ice and snow accumulation and if the water level drops below the recommended level, the weight of the buildup on the cover could potentially pull the tracks out of the pool coping.

    Using Your Cover Pump

    Your cover pump must be left on top of the cover and plugged in for the entire winter season. This helps to remove excess water as ice and snow begin to melt. Excessive amounts of snow or ice on the cover should be avoided if possible, but do not attempt to break or remove snow or ice from the cover. Always let it melt and be pumped off of the pool cover before attempting to open the pool.

    Fallen leaves or other debris should be removed from the cover before snow and ice begin to accumulate. This can be done using a leaf blower for dry debris or a soft pool brush or push broom.

  • We install, service and repair all brands of automatic pool cover systems.

  • To prevent any unnecessary labor, additional charges, or delays, the following steps should be taken before the arrival of our service team:

    • All stone, brick or concrete lids over the cover box must be removed if aluminum lid is not present or release has not been given to PennCovers prior to service call.

    • Gated to pool areas must be unlocked and all pets must be securely kept away.

    • Garden hose spigots must be accessible and operational.

    • Pool water must be raised to the middle of the skimmer opening (operating level).

    If our technician is unable to perform the requested repairs due to lack of preparation for scheduled service, including but not limited to locked gates, no electricity, or no release of masonry lid removal, you may be responsible for our minimum service call fee on the unproductive trip as well as the return trip.​

    As long as the items above have been addressed prior to our arrival, the homeowner does NOT need to be present for our technician to provide the necessary service requested.

  • Yes, this is standard. Automatic pool covers are installed with some extra fabric material, making them appear slightly loose on the pool. This is to help the fabric withstand any weight added to the surface of the cover. If the cover was pulled completely taut, it would not be able to withstand the weight necessary to properly protect your pool.

  • Yes, it is recommended that you keep the cover pump on your automatic pool cover whenever it is closed. Keeping excess water off the top of the cover will prevent the track and motor from experiencing any unnecessary strain when retracting into the cover box.

  • Emergency service is available on weekends between April and October. There is an additional fee for emergency service in addition to the standard service rate. All requests must be received by Saturdays at 2pm EST.

  • Yes, patches are available if the rip is less than 4”.

  • Darker colors show more dirt, but trap in more heat.

    Lighter colors show less dirt and trap less heat.

    Color choice is all personal preference and we don’t recommend one color over another.