TROUBLESHOOTING

  • If your pool cover motor is running but there is no movement from the cover, do not attempt to open the pool cover again. Please click HERE to describe your issue and schedule your service appointment.

  • There are a few steps to take if your pool cover is not opening and/or closing completely:

    1. Open the pool cover completely and then use your hose with a low pressure nozzle and spray any debris out of the track by directing the stream of water into the slot of the track.

    2. Be sure to spray along the full length of the track on both sides of the pool until all debris is cleared.

    3. If the cover is still not opening/closing properly after the track has been cleaned, click HERE to describe your issue and schedule your service appointment.

  • In order for your automatic pool cover to run properly, it is recommended to occasionally check and clean out your cover box.

    For dry debris, scoop out any large items (leaves, branches, pool toys, etc.) and then use a shop-vac to remove any remaining debris.

    For wet debris, scoop out any large items (mud, leaves, branches, pool toys, etc.) and then use a hose to wash the remaining debris down the box drain.

  • Your pool cover fabric can easily be cleaned by following the steps below:

    1. Remove Any Large Debris From Your Cover

      Dry leaves and small branches can removed using a leaf blower or a push broom. Wet leaves should either be left to dry or sprayed off using a garden hose nozzle.

    2. Rinse Your Cover With Water

      Once all the large debris is removed from the cover, start on the box end of the pool and use a garden hose to spray any remaining small debris toward the opposite end of the cover. Place the cover pump in the center of the cover to help remove any excess water.

    3. Scrub Your Cover Gently With A Soft Brush

      With your pump still on the cover, use hose water and a soft bristled broom or pool brush to scrub any dirty areas of the cover. After removing all of the debris and all of the water, roll the cover up all the way back into the box. Scrubbing with a pool brush will generally get most marks out of the fabric, but for more stubborn stains you may consider using a mild dishwashing soap and your pool brush. Once clean, spray the soapy water towards the pump and allow at least 90% of the water to drain before operating your cover.